Tel. 01566 333337

Michie's of Cornwall Company Policies

 

We take our policies very seriously. Please review our cookies, privacy and terms of use policies on how we ensure your visit is secure and your privacy is protected whilst using our website.

Privacy Policy

This privacy policy is for this website www.michiesdogmeatsandtreats.com and served by MICHIE'S Artisan Dog Meats and Treats Ltd, 39d Fennel Business Park, Pennygillam Ind. Estate, Launceston, PL15 7ED and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.
What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time by emailing us. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MICHIE'S Artisan Dog Meats and Treats Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

  • The term 'MICHIE'S Artisan Dog Meats and Treats Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 39d Fennel Business Park, Pennygillam Ind. Estate, Launceston, PL15 7ED. Our company registration number is 10448982. The term 'you' refers to the user or viewer of our website.
  • If for any reason you are not satisfied with your purchase of a MICHIE'S Artisan Dog Meats and Treats Ltd product, please notify us immediately - Please quote the batch number on the packet. Your statutory rights as a consumer are not affected.
  • We are approved by APHA: 07/031/8109/ABP/PTF www.gov.uk/government/organisations/animal-and-plant-health-agency
  • Before submitting your order, please ensure that your name, address, contact details and delivery requirements are correct, as we cannot be responsible for any errors, which may result in the late delivery of your product.
  • The price of goods charged will be as quoted on the website at the time your order is confirmed. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order.
  • As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk - Orders can be cancelled any time up until the moment that they are dispatched.
  • As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. Refunds are made against products that are damaged in transit or for missing goods and not for matters of taste or a change of mind.
  • If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we will deliver the correct one as soon as possible. Obviously we shall not charge you for the incorrect item.
  • If you are unsatisfied with any of the items in your order or any part of the delivery service from MICHIE'S Artisan Dog Meats & Treats Ltd please contact us - either by telephoning 01566 333337 // 07375982494 or emailing us.
  • If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page or by telephoning 01566 333337 or emailing us.
  • We operate an open and honest policy and will work our hardest to make sure we can resolve any problems and we welcome suggestions.
  • Deliveries can only be made whilst stocks are available, and cannot be made on a Saturday, Sunday or on a Bank Holiday. Deliveries are only to the mainland UK (England, Wales and Scotland) - Please note that some rural areas have a minimum delivery of two days. If this is the case we will contact you.
  • If a purchased product is not available we reserve the right to cancel your order and will offer you either an alternative of equal value (at our discretion) or a refund. If an order is received by 15:00 pm during Monday to Thursday, we will aim to deliver it overnight, however during times of high demand this cannot be guaranteed. Orders received after 15:00 on a Thursday will be delivered on the following Tuesday (or next working day). If you would like to enquire about Saturday service please contact us prior to placing the order. Addition carriage charges will be applied.
  • All prices and charges shown include VAT (where applicable).
  • We do not store your financial information, whether your order is placed on the internet or over the telephone.
  • All personal data provided by you will remain confidential to MICHIE'S Artisan Dog Meats & Treats Ltd, and will not be shared under any circumstances. We may retain your delivery and email address. If you have subscribed to our mailing list we may use this to inform you of any offers and promotions we may run in the future. If you do not wish to receive this information, or wish for your details to be removed from our database, please notify us by email This email address is being protected from spambots. You need JavaScript enabled to view it. or by post us at MICHIE'S Artisan Dog Meats & Treats Ltd, 39d Fennel Business Park, Pennygillam Ind. Estate, Launceston, PL15 7ED.
  • All promotions/offers are subject to availability and maybe withdrawn without notice at our discretion. Any promotion/offer is only available to consumers. Promotions/offers are not available for stockists and/or resellers.
  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Locally Sourced Statement

At MichieÃs we are committed to manufacturing safe raw dog food to the highest standard, from ingredients sourced locally in Cornwall. This is to ensure produce of the best quality from suppliers we know and trust, strengthen the local economy and help reduce the impact on the environment.
Unfortunately, on rare occasions, our local suppliers donÃt always have the stock levels we require at certain times due to seasonal issues etc. and we may have to source outside of the West Country. This has been a hard decision to make but we endeavour to keep our stock levels up to avoid disappointment.